Refund Policy

Refund Policy

1. Introduction
At HostCupid, we are committed to providing excellent web hosting services. This Refund Policy outlines the terms under which you may be eligible for a refund. Please review this policy carefully to understand your rights and the procedures for requesting a refund.

2. Eligibility
2.1 General Eligibility Criteria
To be eligible for a refund, you must request it within 30 days of the purchase date. The product or service must be unused and in its original condition. For services that have been activated or used beyond initial setup, refunds may not be available.

2.2 Digital Products
Refunds for digital products or services, such as software or downloadable content, are only available if the product is defective or not as described. Once a digital product is accessed or downloaded, it generally cannot be refunded unless a technical issue is reported.

2.3 Special Cases
Certain items or services may be non-refundable. These include personalized or customized services, domain registration fees, and subscription-based services. Refer to the specific terms associated with each product or service for details.

3. Refund Process
3.1 Initiating a Refund Request
To request a refund, contact our customer support team with the following details: - Order Number - Date of Purchase - Reason for Refund
Refund requests can be submitted via email at info@hostcupid.com or through our online support portal.

3.2 Review and Approval
Once we receive your refund request, our team will review it to determine eligibility. This process typically takes 3-5 business days. We may contact you for additional information if needed.

3.3 Processing Time
If your refund request is approved, the refund will be processed within 7-10 business days. The time it takes for the refund to appear in your account may vary based on your payment provider.

3.4 Refund Method
Refunds will be issued using the same payment method used for the original transaction. If the original payment method is unavailable, we may offer an alternative method for issuing the refund.

4. Non-Refundable Items and Services
4.1 Non-Refundable Products
Certain items are not eligible for refunds, including: - **Domain Registration Fees:** These fees are non-refundable once processed. - **Customized or Bespoke Hosting Plans:** Services tailored specifically to your needs. - **Digital Downloads:** Once accessed or downloaded.

4.2 Non-Refundable Services
The following services may also be non-refundable: - **Setup Fees:** One-time fees for setting up your account or service. - **Subscription Services:** No refund for the unused portion if canceled before the end of the billing cycle.

5. Returns Process
5.1 Service Cancellation
To cancel a service, contact our support team at least 24 hours before the next billing date to avoid additional charges. Cancellations should be made prior to the end of the current billing cycle.

5.2 Refunds for Cancelled Services
If a refund is approved for a cancelled service, it will be based on the unused portion of the service. Refunds for partial months will be calculated pro-rata based on the remaining period.

6. Refunds for Promotions and Discounts
6.1 Promotional Purchases
For services purchased using a promotional discount, the refund amount will be adjusted to reflect the discounted price. The value of the promotion will not be refunded.

6.2 Bundled Services
For services purchased as part of a bundle, refunds will be processed based on the value of the individual services or products. Refunds will be calculated according to the proportionate value of the returned items.

7. Business and Bulk Orders
7.1 Bulk Order Refunds
For bulk or business orders, refund policies may differ. Specific terms will be outlined in the purchase agreement. Please contact our sales team for detailed information on bulk order refunds.

7.2 Business Accounts
Business accounts may have customized refund policies. Review the terms in your business account agreement for specifics.

8. Policy Changes
8.1 Updates to Policy
We may update or modify this refund policy at any time. Changes will be posted on our website and will take effect immediately upon publication. It is your responsibility to review this policy periodically.

8.2 Notifications of Changes
Significant changes will be communicated via email or through our website. Regularly check for updates to stay informed about any changes to our policy.

9. Contact Information
9.1 Customer Support
For any questions or concerns regarding refunds, contact our support team at: - **Email:** info@hostcupid.com

9.2 Support Hours
Our customer service team is available [Monday to Friday, 9 AM to 5 PM]. We aim to respond to all inquiries within [24-48 hours] during business hours.

10. Dispute Resolution
10.1 Mediation and Arbitration
In the event of a dispute related to this refund policy, please contact us to resolve the issue. If we cannot reach a resolution, disputes may be handled through mediation or arbitration in accordance with applicable laws.

10.2 Legal Rights
This policy does not affect any rights you may have under consumer protection laws. You retain the right to seek legal recourse if you believe your rights have been infringed.